Frequently Asked Questions
How does scheduling a shoot work?
There are two ways to book a photoshoot:
- You can schedule a shoot with us by using our contact form by clicking here - Contact Us. From there you we can discuss your needs and find out what will work best for you. Once project details are discussed and agreed upon you will receive an email confirmation with all the information regarding the shoot. Text reminders are optional and email reminders will be sent 24 hours before the scheduled shoot.
- You may also book with us by giving us a call at (505) 331-9708.
What forms of payment do you accept?
A deposit of 50% is required upon booking the photoshoot. We accept Visa, MasterCard, AMEX and Discover cards. If a credit card is not possible, we will work with you to set up another form of payment.
When and how do I receive my photos?
Photos are delivered next day within business hours (including weekends). A DropBox link will be sent to your email and you can download the photos to your computer as a zip file. If you need your photos faster, please give us a call!
How many photos can I expect to receive?
It varies on the property size, square footage and project scope.
Who owns the rights to the photos?
FOTOVAN owns the copyright of the photos as licensor. The purchaser of the photos is a licensee. This license is strictly limited to the terms and conditions governed by the Copyright laws of the United States, as specified in Title 17 of the United States Code. Photos are non-exclusive and may be used for advertising and media purposes including: Social Media, Web Usage, Small Print Marketing, Competition Entry.
If another entity is using the photos I purchased without permission, what should I do?
Contact us right away! With your permission, they may choose to purchase a license for the photos used, or they must remove them upon request.
What is your policy on re-shooting a property?
If for some reason certain angles are missing after you receive your photos, please call us immediately. If a written special request is made on our booking page and it is missed, we will come back free of charge to capture that request.
However, if no written special requests are made at the time of the booking and we are required to come out and re-shoot, a call-out/re-shoot charge and any applicable travel charge will be charged to your credit card. Partial or full re-shoots require full payment in advance.
However, if no written special requests are made at the time of the booking and we are required to come out and re-shoot, a call-out/re-shoot charge and any applicable travel charge will be charged to your credit card. Partial or full re-shoots require full payment in advance.
